Privacy Policy

We are committed to preserving the privacy of all visitors that come to our Website.

Terms used in this Privacy Policy shall have the meaning given in the Terms and Conditions.

Please read the following privacy policy to understand how we receive, use and protect your personal information that you provide to us or we collect about you. All information will be processed in accordance with General Data Protection Regulation (EU) 2016/679 "GDPR".

We may change this policy from time to time by updating this page. We will inform you with any changes made to our Privacy Policy which may affect your rights as a player. You will be required to agree to the updated Privacy Policy in order to continue using our website. It is your sole and absolute responsibility to ensure that you are aware of our Privacy Policy. If you do not accept our new Privacy Policy you will not be able to continue using our Website and we reserve the right to close your Account.

1. Definitions

"consent" refers to a specific, informed and unambiguous indication by you, where you state or by a clear affirmative action, agree to the processing of personal data we hold about you;

"controller" refers to the entity which, alone or jointly with others, determines the purposes and means of the processing of personal data. KO Enterprises B.V., a company with registered office at Kaya Richard J. Beaujon Z/N, Curaçao, incorporated under the laws of Curaçao with registration number 145255, are controllers of your data;

"GDPR" stands for the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

"personal data" means any information that we may hold about you that will be used to identify you directly or indirectly as a natural person; such data may include but not limited to name,  identification number, location data, online identifier;

"processing" means any operation or set of operations which is/are performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

"processor" refers to any entity which processes personal data on behalf of the controller.

2. Collection of Information

We collect personal information from and about you, when you register with us, through your contact with us, including by phone (we may record or monitor phone calls to make sure we are keeping to legal obligations, internal policies, and for quality assurance purposes), by email, through our website and through our apps. We also collect information from other sources like public social media profiles, third parties such fraud-detection and credit-reference agencies, regulators, data-protection supervisory authorities.

We collect personal information about you, when you use our Website and information about the actions you perform on our as well as information about you from messages and communication (such as telephone conversation, email or chat) you have with us.

When you access, register or use our Website and or participate in or use our Services, our servers keep an activity log unique to you that collects certain information, which includes but is not limited to source of IP address, time of access, date of access, web page(s) visited.

If you open an Account or use our Services with us will or may be asked to provide certain personal information about yourself including, but not limited to:

  1. During registration you are required to provide your name, address, email address, phone number, gender, the country you live in and your date of birth.
  2. At any time we can ask you for one of several documents to verify your account and your identity as part of our KYC obligations (these documents may include but are not limited to a copy of your ID or passport, bank statements, proof of address).
  3. We may also initiate a verification call to verify your identity via the contact number you provided upon registering.
  4. We collect information also from the results of any payment option or any AML checks we make in relation to your activity on our website.
  5. Affiliates if you register on our website through the efforts of an affiliate.
  6. To enable us and other companies in our group to maintain your Account and for fraud prevention money laundering and the prevention of terrorist financing purposes, we may search the files of credit reference agencies, identification verification agencies and fraud prevention agencies (who will record the search). We may disclose personal information about how you conduct your Account to such agencies and your personal information may be linked to records relating to other people living at the same address with whom you are financially linked.
  7. Automatically collected information about how you use our website, apps or other technology, including unique browser identifier, IP address, browser, operating system or other device information.

We may collect personal information about you from third parties including but not limited to financial institutes, credit agencies, identification verification agencies and fraud prevention agencies for the purposes of maintaining your Account with us.

3. Use of Your Information

Your personal information will enable us to provide you with access to our Website and use our Services. We will use your data:

  1. to register an account in your name on our system;
  2. to provide the services a set out in our terms and conditions (once you register);
  3. to establish, make or defend legal claims;
  4. to process your deposits and withdrawals to your account;
  5. to confirm your identity and confirm that you are who you claim to be when you register, for the prevention and/or detection of unlawful actions, where we reserve the right to carry out checks as required by Anti Money Laundry regulations and to comply with KYC requirements;
  6. to identify the country from where you are logging in, to ensure that you are not using our website from a restricted country;
  7. identification verification and security vetting purposes;
  8. to comply with licensing and regulatory requirements;
  9. to notify you of any changes our Website or our Services which may affect you;
  10. to inform you of the latest promotions, bonus and commercial incentives (only if you give us consent to communicate with you).

We will only ask you for consent to process your personal information, if the processing of such data does not fall under any other lawful basis.

4. Disclosure of Your Information

4.1. We may disclose your personal information:

  1. if required by law;
  2. to other companies within our group to fulfil our obligations under the terms and conditions of use of our website;
  3. to our agents and service providers;
  4. to credit reference agents, identification verification agencies and fraud prevention agencies;
  5. to law enforcement agencies in connection with any investigation to help prevent unlawful activity;
  6. to any regulatory body or licensing body or authority;
  7. to third parties for the purposes of settling or making payment in connection with any of our Services;
  8. to any payment management company engaged by us to handle payment and collection processes to and from our players;
  9. to third parties who provide services to us (including game vendors, customer support tools) or on our behalf;
  10. to protect and defend our rights or property;
  11. for the purposes of disaster recovery;
  12. to our business partners in accordance with the promotional offers opt-in option.

4.2. Who has access only to either encrypted or anonymized data

  1. a. third party casino providers
  2. b. third party sportsbook provider
  3. third party bandwidth and hosting providers
  4. third party fraud-prevention services
  5. third party hosting/storage services

4.3. Who has temporary access to your data (removed after max 30 days)

  1. third party marketing campaign services
  2. Data destruction services
  3. Translation services
  4. Fraud prevention and risk management services

4.4 Who has access to your data?

  1. Customer service
  2. Regulators
  3. IT Services
  4. Payment option providers
  5. Companies within the Knockout Group
    • Knockout Solutions SL (Spain)
    • Knockout Interactive Limited (Malta)

5. Information Retention

We will keep your data, while your account is active with us (including self-exclusion intervals). Once our contractual relationship ends, we will retain your personal data for a period of 5 years as per regulatory obligations.

6. Cookies

Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you.

The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of our Website.

7. Your Rights

7.1. Right to be informed: You have the right to be informed about the collection and use of your personal data.

7.2. Right of access: You can know and obtain information about your data. We reserve the right to charge a fee to process your request.

7.3. Right to rectification: You can modify information that is inexact, incomplete or wrong.

7.4. Right to Data Portability: You can ask us to transfer the data we have about you to a third party in machine-readable formats.

7.5. Right to Object: You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. You can opt out through the "My Account".

7.6. Right of Erasure: Also known as the right to be forgotten, you can request to have your personal data erased and free from further processing. This right is applicable only in the case that the data is no longer necessary for the purpose for which was collected or processed, you have withdrawn your consent and there is no other legal grounds for the processing.

8. Contact

If you have any questions, comments, complaints or suggestions in relation to our privacy policy, please contact our Customer Service team for more information. If you would like to exercise any of your rights under GDPR, please send us your request using the form in My Account section.

The English version of this privacy policy prevails over any non-English version.

Published on: 25.05.2018

Version number: 1.01