Player Complaint

Should you wish to make a complaint regarding’s services, as a first step you should, as soon as reasonably practical, contact our customer services department through our 'Contact Us' link, or by emailing Your complaint will be escalated as necessary within our customer services team until a resolution is reached. If you remain unhappy with any solution or resolution offered by us, please contact our Alternative Dispute Provider: You can also contact the European Online Dispute Platform: in which case the matter may be referred for independent adjudication by the United Kingdom Gambling Supervision Commission The United Kingdom Gambling Supervision Commission’s decision will be final so long as the full facts are presented by all parties concerned.

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