Should you wish to make a complaint regarding Knockout’s services, as a first step you should, as soon as reasonably practical, contact our customer services department through our 'Contact Us' link, or by emailing firstname.lastname@example.org. Your complaint will be escalated as necessary within our customer services team until a resolution is reached. If you remain unhappy with any solution or resolution offered by us, please contact our Alternative Dispute Provider: www.ibas-uk.com. You can also contact the European Online Dispute Platform: http://ec.europa.eu/consumers/odr/ in which case the matter may be referred for independent adjudication by the United Kingdom Gambling Supervision Commission http://www.gamblingcommission.gov.uk/Home.aspx. The United Kingdom Gambling Supervision Commission’s decision will be final so long as the full facts are presented by all parties concerned.
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